Your financial contribution helps us to keep this site running and provide information aimed at educating the public about the Hospitality Industry. Thank you very much.
Reports to : ROOM SERVICE SUPERVISOR
SCOPE
- Responsible for serving food and beverage to guests during an assigned shift in a courteous, professional manner according to proper service standards.
DUTIES/ RESPONSIBILITIES
- Serves meals to guests in their rooms.
- Carries silverware, linen, and food on tray or uses cart.
- Sets up table and serves food from cart.
- Removes equipment from rooms
- To have a keen eye for detail, you are able to gauge the
mood of your guests. - Responding appropriately and providing an exceptional
standard of customer service. - To ensure that the Room service outlet is clean, neat and tidy.
- Accurately records, pre-checks and picks-up all food and beverage orders.
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
- Sets trolleys as per standard prior to orders.
- Serving guests according to task breakdown and standard Operating procedures
- To have a thorough understanding and knowledge of all food and beverage items in the menu.
- Responsible for all side duties described in the job task check list and to complete all side work prior to the opening and closing of room service duties
- To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.
- To follow the payment procedures
- Assist with stocking the work stations and clean them, polishing silverware, china and glassware and folding napkins.
- Attends work on time as scheduled.
- Follows grooming and dress standard.
- Acquires a working knowledge of , in-house facilities and local information to respond to guest questions in these areas as required.
- Demonstrates teamwork by cooperating and assisting co-workers as needed.
- Keeps immediately supervisor promptly and fully informed of all problems or unusual matter of significance.
- To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to the Assistant Restaurant Manager if no immediate solution can be found and assure follow up with guests.
- To handle all food, beverage and operating equipment with care, in order to minimize breakage / wastage
- Ability to rotate throughout each of the food & beverage outlets
- Knows all safety and emergency procedures.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
- Understand that business demands sometimes makes it necessary to work overtime
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Employee rules & regulations.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
Reports to : ROOM SERVICE SUPERVISOR(courtesy of “KEMPINSKI HOTEL MALL OF THE EMIRATES DUBAI”)
SCOPE
- Responsible for serving food and beverage to guests during an assigned shift in a courteous, professional manner according to proper service standards.
- Serves meals to guests in their rooms.
- Carries silverware, linen, and food on tray or uses cart.
- Sets up table and serves food from cart.
- Removes equipment from rooms
- To have a keen eye for detail, you are able to gauge the mood of your guests.
- Responding appropriately and providing an exceptional standard of customer service.
- To ensure that the Room service outlet is clean, neat and tidy.
- Accurately records, pre-checks and picks-up all food and beverage orders.
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
- Sets trolleys as per standard prior to orders.
- Serving guests according to task breakdown and standard Operating procedures
- To have a thorough understanding and knowledge of all food and beverage items in the menu.
- Responsible for all side duties described in the job task check list and to complete all side work prior to the opening and closing of room service duties
- To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.
- To follow the payment procedures
- Assist with stocking the work stations and clean them, polishing silverware, china and glassware and folding napkins.
- Attends work on time as scheduled.
- Follows grooming and dress standard.
- Acquires a working knowledge of , in-house facilities and local information to respond to guest questions in these areas as required.
- Demonstrates teamwork by cooperating and assisting co-workers as needed.
- Keeps immediately supervisor promptly and fully informed of all problems or unusual matter of significance.
- To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to the Assistant Restaurant Manager if no immediate solution can be found and assure follow up with guests.
- To handle all food, beverage and operating equipment with care, in order to minimize breakage / wastage
- Ability to rotate throughout each of the food & beverage outlets
- Knows all safety and emergency procedures.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
- Understand that business demands sometimes makes it necessary to work overtime
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Employee rules & regulations.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
(courtesy of "KEMPINSKI HOTEL MALL OF THE EMIRATES DUBAI")
| View all items... | (Powered by: WP Amazon Ads) |