The Do’s and Don’ts Of The How To’s

The Do’s:

1. Smile at the guest, it makes a lasting impression.
2. Serve from the right and clear from the right.
3. Use the guest’s name, they like it!
4. Assist guest with seating and leaving.
5. Give special attention to single diners.
6. Offer children amenities and a snack food as soon as they sit down.
7. Always work clockwise around the table.
8. Mark the table to work efficiently.
9. Use a tray!  It is your best friend in times of need.
10. Use proper verbiage and descriptive words.
11. Offer the guest at least 2 alternatives when solving a problem / question.
12. Have a positive attitude even during tough times.
13. Communicate with team members to provide excellent service.
14. Service continues until the guests leave not when you drop the check.
15. Take ownership of all guests’ opportunities.
16. Communicate with management and staff when you need assistance.

The Don’ts:

1. Say No
2. Give the guest an excuse.
3. Carry glassware without a tray.
4. A guest should never have to ask for more coffee or tea.
5. Take a partial order to the table.
6. Unbalanced serving or clearing.
7. Building or un-building at the table.
8. Scraping of food in the restaurants.
9. Crossing the guest’s middle lines.
10. Ask a guest, A who gets what ?
11. Lean on furniture or walls.
12. Break the Standards!
13. Let the guest leave unhappy (get your manager involved).
14. Come to work in a bad attitude……. the guest can see it and your co-workers hate it!