Sequence of Service a la Carte
Sequence of Service a la Carte
- How to do Sequence of Service a la Carte in the Restaurant Outlet
- Step by step Standard Operating Procedure of Sequence of Service a la Carte
- To maintain appearance and hygiene standards. For your own personal standard as well.
- It is important to have a good impression on the guests and on your colleagues.
- Your grooming standards show that you are clean and tidy.
- Greeter, standing on the greeter station on two sides of the restaurant entrances. First person to meet the guest. Sequence of Service a la Carte start from this point
- Greeter must be alert at the entrance, with standard sentence and smile, eye contact, Greet the guest….
- Seat the guest and introduce the guest to the waiter/waitress/captain.
- Waiter/ Waitress greet the guest at the table, approach the table within 30 seconds.
- Start service clockwise and ladies always first, offer the menu according to standard (see SOP) and suggest specials and inform the guest of variations of the menu items accordingly to the guest preference.
- Offer & suggest according to standard the guest beverages/ aperitif and take the order. (see SOP)
- Pick up the beverage on the counter and serve the beverage.
- Observe the guest and allow the guest time to make their choices.
- Take the food order, including the main courses and additional beverages.
- Take order from the right hand side and ladies first and clockwise.
- Take food order guest is ready, within 3 minutes if possible.
- Repeat the order to ensure that it is correct understood by using the seat number system.
- ………………………….. go to *Download – To have or view complete page of Sequence of Service a la Carte