How to Process a Beverage Order

How to Process a Beverage Order

How to Process a Beverage Order

OBJECTIVE

• How to Process a Beverage Order
• Hotel Standard.

IMPORTANCE/INTEREST

• It is important to know what drinks are ordered and if there are any special requirements. How would you feel if you order a beverage without ice and after re-page minding the waiter twice you still would get your drink with ice?

NEED

• It is important how to process a beverage order in order that the guest would receive the correct order from the bar and this would impact the dining experience.

STANDARD

1. Check before operating hour’s availability of items.
2. Ensure to be aware of all items which are not available.
3. Do not take order for items missing. Inform the guest before he made his/ her choice that the item is not available and suggest alternative.
4. Write clear and understandable.
5. Before the orders are passed to the Bar and cashier.
6. Ensure that the order is clearly written and understood.
7. Punch item into micros.
8. Punch all relevant information’s as well into micros.
9. Ensure detailed information’s.
10. Up-sell!!! Recommend premium brands.
11. Up sell the beverages by recommending highest profitable beverages.
12. Use knowledge to up sell more profitable beverages to the guest.
13. Recommend premium brands instead of market brand beverages. E.g. suggest Black Label Johnny Walker instead of Red Label Johnny Walker. 
14. Ask all relevant questions when you take the order. Ensure you are not walking twice to the table.
15. Ensure to ask all relevant questions for the drink order.
16. E.g. „Would you prefer your coke with ice and lemon? “
17. ……………….Go to *DOWNLOAD – To have or view complete page How to Process a Beverage Order
    

Download

Image Source : http://www.google.co.id/

How to Process a Beverage Order.