Archives for Standard Operating Procedure (SOP)

Information Services for Guests

Published On December 06, 2011. Under: Front Office.

Information Services for Guests OBJECTIVE To provide accurate and up to date information for our guests and ...

Fresh Products

Published On December 06, 2011. Under: Kitchen.

Fresh Products Food products will be from the freshest local sources. "Perishable food" vendors will be visited ...

Published On December 06, 2011. Under: Housekeeping.

Florist Purpose: To define the procedure and provide guidelines for the florist to run the operation of ...

Published On December 06, 2011. Under: Front Office.

Luggage Handling for Arrival - Standard Operating Procedure OBJECTIVE To maintain the security of guests’ luggage and ...

Published On December 06, 2011. Under: Front Office.

Luggage Handling for Groups - Standard Operating Procedure OBJECTIVE To ensure quick, safe, and accurate handling of ...

Published On December 02, 2011. Under: Front Office.

Door Service for Guests OBJECTIVE To welcome every guest arriving at the hotel and offer assistance IMPORTANCE/INTEREST How does ...

Published On December 01, 2011. Under: Front Office.

Luggage Handling for Departure - Standard Operating Procedure OBJECTIVE To assist guests with their luggage during check-out ...

Published On November 25, 2011. Under: Kitchen.

Employee Handbook The Executive Chef must develop and enforce departmental rules clearly indicated in the Kitchen ...

Published On November 25, 2011. Under: Housekeeping.

Baby Sitting Service Purpose : As an additional service to the guest with the children, the hotel ...

Published On November 20, 2011. Under: Kitchen.

Kitchen Departemental Training The Executive Chef must establish and administer a comprehensive training program. This program ...

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