What is a CUSTOMER
Published On October 06, 2011. Under: All About Service.
What is a CUSTOMER
is the most important person ever in your office-in person, by mail ...Archives for All About Service
Service Means
Published On September 09, 2011. Under: All About Service.
WHAT IS SERVICE MEANS?
Service is generous help whether paid or unpaid, rendered by a person ...
10 Laws of Guest Satisfaction
Published On August 24, 2011. Under: All About Service.
Recognize your guest
Positive first impressions
Fulfill your guest expectation
Reduce the effort required of the customer
Facilitate customer ...
Restaurant Service Empowerment
Published On July 20, 2011. Under: All About Service.
Restaurant Service Empowerment
Restaurant Service Empowerment ; Many outlets within this industry scared to run this ...
What are Signs of Disappoinment and Disatisfaction Guest
Published On June 17, 2011. Under: All About Service.
Voice intonation
Body language of the guest
Not enjoy and comfortable with the product or service
Negative feedback ...
The Guests Who Have a Disappointing Experience, More Than 90% Will Not Tell
Published On June 17, 2011. Under: All About Service.
Why?
Lack of time, lack of interest
Kind by nature (not wishing to get anyone into ...
How To Handle Guest Complain
Published On March 17, 2011. Under: All About Service.
OBJECTIVE
To make sure sure that the incident will not happen again and to ...
How to Prevent Guest Complaints
Published On March 02, 2011. Under: All About Service.
Follow S.O.P.
Knowledge
Working environment
Proper skill of communication
Attention to details
Going to an extra mile
Delivering guest profile
Professional
Provide alternatives ...
Steps of Receiving Negative Feedback
Published On March 02, 2011. Under: All About Service.
Minutes of action / guest emotion decrease level
0-3 : Listen
4 : Understand
6 : Offer Solution
8 ...
Examine the Subject of Managing Guest Feedback
Published On March 02, 2011. Under: All About Service.
The best service person prevent complaints from arising or escalating by :
Learning to do their ...